Return Policy

Please read confirming our return policy before ordering.

Returns and exchanges are accepted within 10 days of purchase with receipt. Item(s) must be unworn and unused, with tags attached if applicable. Returns will be issued in the form of store credit or gift card.

Seasonal/holiday merchandise, food and beverage items, jewelry, sale items, and clearance items are non-refundable. No exceptions.

Online Orders with In-Store Pickup-

Orders placed online for in-store pickup must be picked up within 14 days of purchase. You may return eligible items within this 14-day period for a refund. While we will hold your order as long as possible, items not returned within this timeframe are no longer eligible for return. Orders left unclaimed after 30 days will be considered a donation.

Online Orders Shipped to You-

If you need to return an item purchased online, please email hello@shoppineandmoss.com within 10 days of the delivery date to initiate a return. No exceptions.

Returns should be sent to:

Pine & Moss

1408 Palisade Blvd

DuPont, WA 98327

Shipping costs are non-refundable, and customers are responsible for return shipping costs. Items purchased online may be returned in-store within 10 days of purchase with receipt.

Please note: Pine & Moss is not responsible for lost or stolen packages once marked as delivered.

Lost, Missing & Delivered Packages

Once an order has been marked Delivered by the shipping carrier, Pine & Moss is unable to issue a refund or replacement for packages reported as missing.

If your tracking shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, nearby delivery locations, and contacting the shipping carrier directly. Carriers may occasionally mark packages as delivered shortly before the package actually arrives.

Pine & Moss is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the shipping carrier has confirmed delivery to the address provided at checkout.

Please double-check your shipping address before submitting your order. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

Damaged or Broken Items-

While we take great care in packaging your order, if your item arrives damaged, you must email hello@shoppineandmoss.com within 72 hours of delivery to report the issue.

Please include:

  • Photos of the damaged item
  • Photos of the shipping box and packaging

These photos are required for insurance and shipping carrier claims.

 

You If the item is available, a replacement will be sent. If a replacement is unavailable, a refund will be issued.